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Another excellent service on our hot tub. The outer casing and cover of the tub was quite dowdy at the start but positively shining at the end. All jets, filters, fountains, headrests were removed and throughly cleaned as was the inside itself. I would recommend this to all hot tub owners to ensure their tub remains in tip-top condition. The technician (Mark) was very personable while carrying out the service.
Possibly the best small business in the UK, this company gives the service that you just cant find these days, i never really give positive feedback as there is always something not quite right but i simply can't fault Hydropool in anyway, the service was excellent from walking in to the installation of our new hot tub, which is excellent and we love it. Will definitely return in the future.
Must say my husband and I were delighted with the whole experience of purchasing our hot tub from the professionalism of the showroom demonstration and negotiating process through to to delivery, which just before Christmas we couldn't have had anymore rain on the delivery day, however with all the logistical difficulties getting it into our walled back garden Adam and Mark stayed positive throughout and achieved the installation. We have since been enjoying the hydropool immensely as well as the whole family over the Christmas period!! We wouldn't have any hesitation in recommending your company for quality hot tubs.
The Hydropool Executive Trainer is a fantastic piece of kit. Great support form Helen, Adam and the rest of the team.
Definitely worth a visit,even for the smallest of things. Their knowledge is second to none. A high class service.... Seriously is a one stop shop from hot tubs to garden kitchens. Just have a visit...
Wow what an amazing company. From the moment we inquired about a brochure to the installation it’s been brilliant. Every question we had was answered very quickly and the installation team where excellent and explained absolutely everything. Would definitely recommend Hydropool.
Very happy with the full service on my hot tub. Adam very professional and friendly person.
Despite the uncertainties due to Covid, Hydropool were excellent at providing guidance for pre-installation preparation, estimated production and delivery time and gave us regular updates from Canada. Installation went completely smoothly and we have swum every day since. It's wonderful!
So happy that we went with Hydropool for our tub. Definitely a superior quality tub. Staff were so helpful, nothing was too much trouble especially when we had to hire the biggest truck to get it over the roof of the house to get it in the back garden! Wouldn't be without our tub now. Love it.
We have now had our Hydropool for 18 months and it has only been turned off for a service. We, and everyone else enjoy a dip in the Summer, but for us, the Winter is far more exhilarating, even when it was snowing. The time spent in the hot massaging jets of water allows one time to relax, and enjoy each others company.
Good products and knowledgable, helpful staff.
This review in not as a customer but from someone who needed help when feeling unwell and faint when on a car journey with my young son. The staff were AMAZING and such kind and genuine people. On behalf of myself and my family I thank them from the bottom of my heart and feel they deserve much success and prosperity! Alan