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Hydropool hot tubs and swim spas at show under tent

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Energy-Efficiency-Pages-Brochure

1. Massage

Up to 11 unique jets in every single Hydropool spa, designed and positioned in collaboration with some of Canada’s leading therapists.

Built for massage hot tub jets infographic

Patented self-cleaning infographic

2. Self-Cleaning

The famous 6-stage self-cleaning system that takes the hassle out of owning a hot tub or swim spa. No gimmicks, just patented innovation that’s easy to understand.

3. Efficiency

The only hot tubs and swim spas made in Canada for Canadian winters. Built for use in temperatures down to -40°C.

Hydropool hot tub and swim spa efficiency graphic

Hydropool Devon

4.8

Based on 117 reviews

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3 weeks ago

The very worst install. Missing items, changing install dates, orders not updated for weeks, staff no idea what's happening, wrong electrical advice, multiple plugs needed for pergola but told one. Told 40amp but ground crew say 32a. You said where the electrical leads should go but it's wrong again costing me more money. It's a horrific business. The girl is lovely in the Devon showroom buts she's already pulling her hair out dealing with the mess. Install crew are great but they're unfortunately copping the flack being on the front line. No return calls no reply from emails we had to drive an hour to the showroom to get answers and an install date. Now waiting for missing heater and controller. 2 of our electricians told different things regarding amps and cables and both were wrong. At this price point I expect a top notch level of knowledge and service. I expected a full breakdown of exact electrical work needed to our guys. I can’t recommend this business to anyone spending this kind of money. I’m sure they will make up some response like ‘we’ve checked our records and can’t find you as a client’ i’m a client and above is true no matter what they respond with.

2 months ago

From enquiring about the purchase of a hydro pool, to securing the purchase and delivery excellent service from Alex and the team. No pushy sales talk , straight forward and honest .
Alex more than happy to answer any questions that we were not sure about .
It’s a very big decision to buy a pool but one of the best ones we have made .
Thanks Devon Hydro Pool

5 months ago

Had a trouble free installation with additional extremely helpful technical advice from the installers regarding final positioning.
Had superb post installation support regarding the glass entry door which is now opening perfectly.

7 months ago

Ordered our hot tub, with delivery only two weeks from date of order.

Installation was quick and efficient. Would highly recommend!

9 months ago

Have had a sauna and a hot tub from the guys at Hydropool Devon and both are fantastic. The service from the minute we walked in, through the order process and onto delivery and installation was first class. We were updated on progress regularly and the handover was clear and comprehensive. One minor issue with the sauna was addressed without question and in a timely manner. Top marks to an excellent company. We would definitely use them again.

10 months ago

We received excellent advice and customer service from Alex at Hydropool Devon making the whole process of buying our hot tub so much easier. We love our new tub. Very highly recommended.

11 months ago

The team at Hydropool Devon were amazing, from start to finish. Every person I worked with on my SwimSpa project was helpful, knowledgable and made the entire experience seamless. From Alex in the showroom, who kept a firm handle on things through to Chris, Dan and Leon in the installation team, nothing was too much trouble. I can't recommend them highly enough. Thank you Hydropool!

11 months ago

Very happy with our hot tub. Staff were friendly and helpful from the showroom to the fitters who faced with a challenge managed to install the new tub and remove the old unit. Have no problem recommending Hydropool. Thank you.

1 year ago

Excellent customer service and support for our 14 foot swim spa. We had difficulties with the delivery but these were handled and resolved quickly. Some minor damage to the swim spa upon delivery but Hydropool Devon responded to this immediately without quibble and are arranging for this to be rectified. My only suggestion would be for an improved handover pack to be provided with better operation and maintenance instructions, rather than just being provided with links to on-line videos.

1 year ago

We visited the new showroom by appointment where we met Chris who took us through all the various hot tub options. No high pressure sales, it was a relaxed and informative visit and we were even given the opportunity to try out the hot tubs, although we did not take up this offer
Great communication by all the staff - would recommend to anyone

1 year ago

I couldn't be happier with the choice of products and customer service pre and post order, delivery, handover and follow-up.

Claire Richards

2 years ago

Fourth annual service. As always, easy to book. Arrived on time. Friendly service, hot tub looks sparkly and very happy with the result. The team is always friendly, punctual, helpful and overall 5*.
My only negative this year is that I didn't find a Black Friday discount code for my service costs!!! 🤣 It's an expensive service, but does save in the long run because my hot tub runs efficiently and is clean. I do believe it helps to keep if functioning. I've had mine for 5 years now and it looks/works as new. I don't have to worry about hygiene at all or filtering. Thanks 👍

Paul Brinicombe

2 years ago

Excellent service in every sept.

2 years ago

2 years ago

Very helpful .
Chris and his team worked very well

Bernadette Dawes

2 years ago

We are so happy with our self clean hot tub! We know we will use it most days. Fantastic quality. The service was amazing from start to finish. Huge thanks to Ellie, David, Angela, Ben , Mark and Ki. We also had a decking area installed in a tricky place by Riviera decking and we couldn’t have asked for a better job. Great craftsmanship and attention to detail. We would highly recommend you to anyone and everyone! Thankyou 👏

michael tillbrook

2 years ago

Having just taken delivery of our new Signature 379 Gold Self Clean Spa to say we are delighted with it would be an understatement. We have been very pleased with all the interactions we have had with Hydropool Devon. We would particularly like to thank Chris and Trina in the showroom and Ki and Leon the delivery team for their help and advice throughout. A visit to their brand new showroom in Devon is highly recommended. #HydropoolDevon

2 years ago

Very professional service from the start, given good advice by all the staff on, types, price, how to use them, all good information.
It was delivered and installed by very compete technicians, who gave some good advice on the cleaning and maintenance of the serenity 4500 pool.
On the first morning we had a small leak, once hydropool were informed, it was dealt with, within 2 hours, great response and was able to use it that evening (thanks).
We have be able to use it must evening after work and at weekends, it has now been used and enjoyed by 3 generations of our family, long may this continue.
Karen & Les

2 years ago

We had no experience of owning a hot tub, and spoke to several different suppliers before settling with Hydropool Devon. Angela, the sales manager, was excellent with her advice and knowledge, and throughout the quite long sales and pre installation process was both helpful and informative.
Their installation team were excellent, again being helpful and with good practical advice, giving us a good demonstration of how to set up and maintain the hot tub, and left it running nicely.
Since then we have loved using it and find the quality of the hot tub, the number of jets, and easy maintenance all very good features.
In summary, two very happy hot tub owners and users.
Steve and Nici

2 years ago

Great service from the team at Hydropool in Newton Abbot. The pool is great and delivered a lot of fun and enjoyment as expected

2 years ago

From sale, through to install and after service we have been impressed. The unit itself is a dream and is a delicious addition to our home, the jets pack a punch, they’re sensational. We are super pleased with our purchase, a great product with friendly knowledgeable staff who we would certainly recommend.

Darren Lapthorn

2 years ago

Five years ago I met Angela at HydroPool Devon when we were considering a hot tub. At the time we decided to wait.
Earlier this year we decided to buy a hot tub and we did our research and began looking around.
We found a couple of other companies and of course cheaper options online.
A friend who was also considering a hot tub bought one from an online site and it was delivered and looked great. However, it was costing in excess of seven pounds a day in electric.

I went to HydroPool and viewed the tubs available and decided on a ex-display model.
It was delivered on 9th May 2024 and the delivery was faultless, the guys who delivered and set up the hot tun was knowledgeable and nothing was too much trouble.

Apart from a week’s holiday it has been used every day! Sometimes two or three times a day! the children love it and so do i.
The chemicals are simple to use, HydroPool are at the end of the phone for advice and the advice they gave when I had left it for the week worked and was spot on.

The biggest question is, how economical is it. Well the great news is VERY.
On average it’s costing one pound to one pound twenty a day, sometimes even less.
We have the water filtering twelve hours a day which is anctually more than recommended, but it’s getting a lot of use so I am filtering for longer and have temperature set at 37 degrees.
Last week my youngest turned up the heat to 39 and i was unaware until I got in the next day, so I turned it down and left the lid open for a couple of hours.
Five days later, the only way I could get the temperature down was to add cold water, this is testament to the insulation within the hot tub and the thickness of the cover.

We are really happy with our hot tub and the outstanding service we have had from the team at HydroPool and have already recommended a family member who has made a purchase of a hot tub and had delivery of it.

Thank you to Angela, Katrina and the delivery guys.

I highly recommend this company to anyone!

2 years ago

So good i ended up working here

2 years ago

Amazing job from the team and left it all looking perfect. Thanks for going above and beyond.

2 years ago

Everyone has been so helpful with this my second purchase. All staff are well informed and happy to help and seemed genuinely sorry when I had a minor problem with the install. Leon in particular was helpful and timely with his response. Great customer service.

2 years ago

Their Hot tubs are excellent quality and the support has always been first class! We had an issue recently with one of our older Spa's, which required a quick turnaround and the response time was fantastic. Highly recommended for anyone looking to purchase or maintain their Spa.

3 years ago

Very good service & Leon was very helpful & informative about the best way to use the hot tub! Brilliant thankyou.

3 years ago

We purchased a hot tub from hydropool Newton Abbott and from the first meeting to the installation I couldn’t fault the professional approach of both the sales team the installation team and after care
I would thoroughly recommend this company if looking for a quality hot tub

3 years ago

We have now ordered 3 spas from Hydropool. We highly recommend them. From initial sales to installation they were very easy to work with. We would not use anyone else.

Russell Akerman

3 years ago

Josh from hydropool Devon has been really helpful in arranging a new hot tub to be delivered into a particularly difficult location involving a crane lift. Fantastic service throughout, arranging everything and taking care in order for a smooth delivery and installation. I have confidence in recommending hydropool Devon and the team that work there if you are considering a new hot tub.

Anne-Marie Lewis

3 years ago

Absolutely BRILLIANT service. Ryan and his team couldn't have been more helpful and flexible and were always on hand with any questions we had. Couldn't recommend enough if you're on the hunt for a fantastic hot tub purchase. Great after care too!

3 years ago

I cannot recommend hydropool enough, Ryan explained so much about the spa's, very in depth and knowledgeable about all of the spa's, he arranged delivery to crane over our house to instillation, superb service, good quality product, thank you so much Ryan we are loving our hydro spa. Karen Kevin lott

3 years ago

Excellent after service from Josh in the office and Joe the technician who went above and beyond to sort out my hot tub.
Excellent service guys.

3 years ago

Cannot recommend these guys enough. From Carl in Sales to Sean & Joe the installation team, we cannot praise them enough. Fantastic service and expertise.

3 years ago

Firstly a big massive thank you for getting things sorted for me you were the only company that actually helped and removed my Jacuzzi, Josh was and is a star from start to finish. I can now move without the stress I was going through. I HIGHLY recommend them.

4 years ago

I had been looking for sometime for a new hot tub to replace the internet shop bought tub that had developed numerous leaks and faults at only 5 years old .
When you start looking it can be a bit daunting - there is so much choice online with options galore - many have attractive headlines that initially draw you in but a closer look reveals remote / distant supply with limited follow up service.

I specifically wanted to buy local and develop a relationship with the business for a longer term service contact- and meaningful benefit of an extended warranty.

An internet search for “near me” suppliers led me to Hydropool Devon at Kingskerswell.
I then abandoned the internet and went to the showroom - which immediately cuts across so many questions - Carl and Josh couldn’t have been more helpful .

The product range is extensive with many on display - plenty of options giving choice across a price range and specification for many customers requirements.

After a couple of hours on-site discussion I landed on the Serenity 5900 model and laced the order a day or so after .

The major complication to be over cone was the very restricted access route at my property to the tub location - including removal & disposed of the existing tub for a modest fee.

Josh led the onsite install discussions - with use of video and photographs a detailed proposal for the installation was provided.

This addressed 2 tight 90 degrees corners , 3 good changes in level - and a final lift into a recessed location for the tub .

Throughout the whole process the team was enthusiastic , attentive, courteous , respectful of my property (and the new tub) - and pleasantly appreciative for my custom.

A thoroughly professional service - making the purchase stress free - and fun .

And the product is fabulous - exceeding expectations by some way .

The follow up service contract is now being discussed - which compliments the 5 year warranty .

First rate - delighted .

Peter Young

4 years ago

I purchased a hydropool aquatrainer 17AX it is amazing the team were awesome from start to finish, we were kept updated all the way through the process and were extremely flexible and helpful, a pleasurable experience and would recommend to anyone who is thinking of getting a swimspa or hot tub.
The guys were great installing and handing over the spa too, afterwards I felt confident in looking after my pool and especially using all the chemicals.

4 years ago

This is the second time of using this company. The sales team do an amazing job. To ask any questions you may have.
They are friendly and approachable and quality of service is ***** .
The Hydropool instillation Team were very friendly and worked alongside Riveria Decking to give a professional service so you could totally relaxe. And they make a perfect combination of the decking and Hot tub.
I would highly recommend these companies.
Allan and Chris

4 years ago

We are well impressed with the service we have received from both Hydropool Devon and Hydropool Bristol.

Carl and Josh from Hydropool Devon have both been very helpful. Following my request for a brochure, Carl followed up with a phone call and answered some of my queries regarding owning a hot tub and provided us with some very informative videos. I expected to be put under pressure to make a purchase, but there was no pressure put on us whatsoever. And Josh has provided good after care customer service, phoning to ensure we were happy with our purchase and saying on several occasions that if we have any queries or need any help, both him and Leon from Hydropool Bristol were only a phone call away.

Leon from Hydropool Bristol has been just brilliant – we cannot praise him enough. He was so helpful and knowledgeable about each hot tub that he showed us, again no pressure. Once the hot tub we chose was delivered, Leon set the hot tub up for us, then spent time to explain the chemicals and how to use them, amongst other things. He is so enthusiastic and was very patient, ensuring he did not leave us until we confirmed we felt happy with the advice he had given. He has been amazing post installation by providing support both on the phone and by visiting when we queried things it turned out we had not been entirely sure about.

What I like about Hydropool as a whole is the staff are both friendly and professional and seem to work well as a team. They arranged everything right through to organising a Hi-Ab crane to lift the tub over the wall and garden shed to its final destination. The communication between Hydropool Devon and Hydropool Bristol to make our dream of owning a hot tub happen for us was very impressive. We can’t praise them enough.

4 years ago

Sales team very informative and helpful. Hot Tub quality is the best we have ever seen; and we have viewed lots over many years of deliberation. Delivery went smoothly, and install fine. Only minor gripe, was amount of Chlorine put into tub on set up, far too much, so I could not use on first evening. Still Learning, but so far, Sales Teams Customer assistance and follow up has been good.

4 years ago

Our new Hot Tub was installed and commissioned this week .. we are absolutely delighted with the finished result. Hydropool have been exceptional in the service they have provided from start to finish. Kieran Mark and David were a pleasure to work with on site and the rest of the team super efficient and professional. I could not recommend this company more highly.

Angie In Torbay

4 years ago

When we moved into our new home in Torbay we rang up Hydropool Devon and explained what we wanted in the garden.. They built us a beautiful bespoke cabin and placed a 7 seated hot tub inside. The hot tub and the materials for the cabin was lifted over with a Crane to the back garden with NO hassle what's so ever. We love our new cabin and spend a lot of time relaxing in the hot tub.. Thanks again Hydropools and Riviera Decking. We recommend this company to anyone. Always a pleasure to see and talk to the staff when we pop into the showroom for our hot tub essentials. Plus we get 10% off the products.
Angela and other staff in the Devon showroom are always so helpful and very polite. Many thanks, Angie & Dave in Torbay x

4 years ago

We've been very happy with the hot tub and so pleased we decided to get one from Hydropool Devon. It's our first hot tub and from our initial enquiry to delivery and after sales service, each person we have spoken to has been responsive, helpful, knowledgeable and friendly. It was very reassuring. There were delays from Canada and we had delays due to our awful builders, but Hydropool Devon maintained good communication throughout. I would definitely recommend them! Our model is Serenity 4500 and it's easy to use and maintain and good quality. We love it! Thank you to everyone at Hydropool Devon. You're a great team & we look forward to working with you to keep our tub tip top in the coming years!

6 years ago

The Hydropool Executive Trainer is a fantastic piece of kit. Great support form Helen, Adam and the rest of the team.

6 years ago

Another excellent service on our hot tub. The outer casing and cover of the tub was quite dowdy at the start but positively shining at the end. All jets, filters, fountains, headrests were removed and throughly cleaned as was the inside itself. I would recommend this to all hot tub owners to ensure their tub remains in tip-top condition. The technician (Mark) was very personable while carrying out the service.

7 years ago

Must say my husband and I were delighted with the whole experience of purchasing our hot tub from the professionalism of the showroom demonstration and negotiating process through to to delivery, which just before Christmas we couldn't have had anymore rain on the delivery day, however with all the logistical difficulties getting it into our walled back garden Adam and Mark stayed positive throughout and achieved the installation. We have since been enjoying the hydropool immensely as well as the whole family over the Christmas period!! We wouldn't have any hesitation in recommending your company for quality hot tubs.

7 years ago

Possibly the best small company in the UK

Probably the best small business in the UK, from walking in to look at the hot tubs to installation we have been very impressed, the service offered by David Hayes and his team have been excellent, all the staff are 100% and thats very rare these days. Nothing has been too much trouble, will definitely be back.,Possibly the best small business in the UK, this company gives the service that you just cant find these days, i never really give positive feedback as there is always something not quite right but i simply cant fault Hydropool in anyway, the service was excellent from walking in to the installation of our new hot tub, which is excellent and we love it.
David Hayes and his team are all first class and nothing is too much trouble.
Will definitely return in the future.

9 years ago

So happy that we went with Hydropool for our tub. Definitely a superior quality tub. Staff were so helpful, nothing was too much trouble especially when we had to hire the biggest truck to get it over the roof of the house to get it in the back garden! Wouldn't be without our tub now. Love it.

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CUSTOMER TESTIMONIALS

See what our customers said about us

PJanie

So happy that we went with Hydropool for our tub. Definitely a superior quality tub. Staff were so helpful, nothing was too much trouble especially when we had to hire the biggest truck to get it over the roof of the house to get it in the back garden! Wouldn't be without our tub now. Love it.

PJanie

Juliette Bird

Despite the uncertainties due to Covid, Hydropool were excellent at providing guidance for pre-installation preparation, estimated production and delivery time and gave us regular updates from Canada. Installation went completely smoothly and we have swum every day since. It's wonderful!

Juliette Bird

David Vinson

Another excellent service on our hot tub. The outer casing and cover of the tub was quite dowdy at the start but positively shining at the end. All jets, filters, fountains, headrests were removed and throughly cleaned as was the inside itself. I would recommend this to all hot tub owners to ensure their tub remains in tip-top condition. The technician (Mark) was very personable while carrying out the service.

David Vinson

Maggi & Ian Phillips

We have had our Hydropool Hot Tub now since early November and we are certainly glad we took the plunge. We decided to purchase after much deliberation and we are so glad we did. The tub has been used by all the family two or three times a week. Christmas morning with a glass of bubbly was one of the highlights of having the hot tub, but it is the looks on our grandchildren’s faces as they squeal with delight that beats the lot. Angela, Helen and all the team were amazing from the moment we walked into the store. Their knowledge etc. was second to none. A big shoutout goes to their fantastic chaps Mark and Joe who delivered the hot tub on a wet and misty afternoon and didn’t leave until everything was set up and in working order, albeit finishing in the dark with just their phone torch to light the way. We would high recommend Hydropool SouthWest at Newton Abbot without hesitation.

Maggi and Ian Phillips

Jean Dore

Very happy with the full service on my hot tub. Adam very professional and friendly person.

Jean Dore

Phil Stamp

Good products and knowledgable, helpful staff.

Phil Stamp

Gina Pearce

Wow what an amazing company. From the moment we inquired about a brochure to the installation it’s been brilliant. Every question we had was answered very quickly and the installation team where excellent and explained absolutely everything. Would definitely recommend Hydropool.

Gina Pearce

Ben May

Bought a couple of hot tubs from Hydropool Devon and service is second to none, highly recommend! Had a member of family buy one and a friend as well! Great Hot Tubs and after sales service.

Ben May